> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://learn.huvio.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What should I do if my camera is offline?

If a camera is offline, first check that:
1. The camera is powered on.
2. The camera has a network connection.
3. The camera connection details configured in Huvio are correct.
4. The camera is accessible through its supported connection.
If the camera remains offline after checking these items, contact Huvio support for assistance.
**Related articles:**
* How do I know if my camera is compatible with Huvio?
* How do I add a new site and camera?