> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://learn.huvio.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't Huvio connect to my camera?

If Huvio cannot connect to your camera, check the camera's network connection and make sure the connection information entered in Huvio is correct.
Huvio requires camera connection details and authentication credentials to access the live stream for monitoring and AI analysis.
If the connection still does not work, contact Huvio support.
**Related articles:**
* What cameras does Huvio support?
* How do I connect an RTSP or ONVIF camera?