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Articles on:Troubleshooting
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  • Why can't Huvio connect to my camera?
    If Huvio cannot connect to your camera, check the camera's network connection and make sure the connection information entered in Huvio is correct. Huvio requires camera connection details and authentication credentials to access the live stream for monitoring and AI analysis. If the connection still does not work, contact Huvio support. Related articles: What cameras does Huvio support? How do I connect an RTSP or ONVIF camera?Popular
  • What should I check if my Huvio camera is not working?
    If your camera is not working correctly, check the following: Confirm the camera has power. Check that the camera has a network connection. Confirm the camera connection details are correct in Huvio. Check whether the camera is showing as connected in Huvio. If the issue continues, contact Huvio support. Related articles: What should I do if my camera is offline? Why can't Huvio connect to my camera?Few readers
  • What should I do if my camera is offline?
    If a camera is offline, first check that: The camera is powered on. The camera has a network connection. The camera connection details configured in Huvio are correct. The camera is accessible through its supported connection. If the camera remains offline after checking these items, contact Huvio support for assistance. Related articles: How do I know if my camera is compatible with Huvio? How do I add a new site and camera?Few readers
  • What should I do if I can't log in to Huvio?
    If you cannot access your Huvio account: Confirm that you are using the correct email address. Check that your password is correct. Use the available password-reset option if needed. If you still cannot access your account, contact Huvio support. Related articles: How do I invite a team member to Huvio? How do I use Huvio on my phone?Few readers

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