• What happens when an incident fires?

  When the AI's confidence crosses your site's Alert Threshold, Huvio automatically: Creates an incident with a timestamp, the camera source, and a severity level (Low, Medium, or High). Saves a video clip, along with a confidence timeline showing how the AI's read on the situation built up over the clip (for example, 0% → 10% → 30% → 75%). Sends a notification to the web dashboard and the mobile app for users subscribed to that site. Lists the incident in your IncidentPopular

• What does the theft probability score mean?

  Huvio uses AI to analyze camera video and assigns a theft probability to an incident. The probability score indicates how strongly the activity matches patterns associated with potential theft. It is not a confirmation that a theft occurred. Your team can review the incident and its video clip before deciding how to respond. Related articles: What does the Alert Threshold do? What happens when an incident is created?Popular

• How do camera slots work and how do I manage them?

  Camera slots represent the number of cameras included in your Huvio subscription. Each connected camera uses one camera slot. To manage your camera slots: Review the number of camera slots included in your subscription. Add cameras only when an available slot is assigned to them. If you need additional cameras, contact Huvio to add more camera slots to your subscription. Review your active cameras and available slots regularly to keep your account usage up to date. Camera slots aFew readers

• What does the Alert Threshold do, and how do I tune it?

  The Alert Threshold controls how confident Huvio's AI needs to be before it creates an incident. As the AI watches a clip, it builds up a running confidence score over time (for example: 0% → 10% → 30% → 75%); the moment that score crosses your threshold, an incident is created and your team is notified. Alert Threshold is set per camera — each camera has its own threshold, set in that camera's configuration screen, so a high-risk camera can run a lower threshold than a low-risk one at the sFew readers

• Where are clips stored, and for how long?

  Every incident's video clip is stored securely in Huvio's cloud — you don't need any local storage or a separate NVR/DVR. Retention: clips are kept for 30 days on the standard plan. Enterprise retention is set as part of a custom offer negotiated with your account team, rather than a fixed number — see "What's included in the Enterprise plan?" or contact us to discuss terms for your account. Access: clips are only visible to users on your Huvio account with access to that site —Few readers

• How do I verify an incident or mark it a false alarm?

  Every incident needs a human decision — Huvio flags, your team confirms. Each pending incident gives you three possible actions. Open Incidents (or Monitoring) and select the pending event. Watch the clip and the confidence timeline on the right to see how the AI's read on the situation built up over time. Choose one: Verify Incident — confirms this was genuine suspicious activity or theft. The incident status changes to Verified and it's logged in your incident hisFew readers

• What should I do when Huvio creates an incident?

  When Huvio creates an incident, review the available information before deciding what action to take. Open the incident. Review the incident details. Watch the available video clip. Consider the theft probability shown by Huvio. Take the appropriate action based on what you observe. Clear the incident when you have finished reviewing it. Huvio provides a probability assessment to help your team review activity; it does not confirm that a theft occurred. Related articles: *Few readers