Q: What does the theft probability score mean?

Huvio uses AI to analyze camera video and assigns a theft probability to an incident. The probability score indicates how strongly the activity matches patterns associated with potential theft. It is not a confirmation that a theft occurred. Your team can review the incident and its video clip before deciding how to respond. Related articles: <ul> <li>What does the Alert Threshold do?</li> <li>What happens when an incident is created?</li> </ul>

Question 1

What does the theft probability score mean?

Accepted Answer

Huvio uses AI to analyze camera video and assigns a theft probability to an incident. The probability score indicates how strongly the activity matches patterns associated with potential theft. It is not a confirmation that a theft occurred. Your team can review the incident and its video clip before deciding how to respond. Related articles:

What does the Alert Threshold do?
What happens when an incident is created?

Question 2

Why can't Huvio connect to my camera?

Accepted Answer

If Huvio cannot connect to your camera, check the camera's network connection and make sure the connection information entered in Huvio is correct. Huvio requires camera connection details and authentication credentials to access the live stream for monitoring and AI analysis. If the connection still does not work, contact Huvio support. Related articles:

What cameras does Huvio support?
How do I connect an RTSP or ONVIF camera?

Question 3

What happens when an incident fires?

Accepted Answer

When the AI's confidence crosses your site's Alert Threshold, Huvio automatically:

Creates an incident with a timestamp, the camera source, and a severity level (Low, Medium, or High).
Saves a video clip, along with a confidence timeline showing how the AI's read on the situation built up over the clip (for example, 0% → 10% → 30% → 75%).
Sends a notification to the web dashboard and the mobile app for users subscribed to that site.
Lists the incident in your Incidents feed with status Pending, until someone reviews it. From there, it's on your team to review the clip and choose an outcome — see "How do I verify an incident or mark it a false alarm?". Pending incidents don't resolve on their own; they stay open until someone verifies them, marks them a false alarm, or alerts police, so your reporting stays accurate. RELATED ARTICLES:

How do I verify an incident or mark it a false alarm?
Where are clips stored, and for how long?

Question 4

What can I see in Huvio reports?

Accepted Answer

Huvio reports help you review incident activity and security trends across your monitored locations. Depending on your account and configuration, reporting can help you review:

Incident activity
Incident trends
Store security performance
Activity across different dates and locations You can use these insights to understand patterns in your store security activity and support your loss-prevention planning. Related articles:
How do I view incident reports in Huvio?
How do I find a previous incident?

Question 5

How do I view incident reports in Huvio?

Accepted Answer

Huvio provides reporting and analytics to help you review incidents, trends, and store security performance over time. To review your incident information:

Open the Reports & Analytics section in Huvio.
Select the date range you want to review.
Review the available incident data and trends.
Use the information to understand activity across your monitored locations. Huvio's reporting features are designed to help teams review incident activity and identify trends over time. Related articles:

How do I review an incident?
What information is included in an incident?

Question 6

What does Huvio do?

Accepted Answer

Huvio is an AI surveillance platform built for retail stores. It watches your existing camera feeds in real time, uses AI to spot suspicious behavior like shoplifting, and creates an incident the moment something looks off — with a probability score, a video clip, and the exact camera and time — so your team can step in before merchandise is lost. Here's the flow, start to finish:

Connect your cameras. Add your store (a "site") and connect each camera over RTSP or ONVIF.
Huvio watches continuously. Our AI analyzes footage at 30 frames per second, looking for behavior patterns linked to theft.
An incident is created automatically when the AI's confidence crosses your Alert Threshold, complete with a stealing-probability score and a saved clip.
You get notified on the web dashboard and the mobile app, with time, location, and camera source.
You review and respond. Watch the clip, decide whether it's a real incident or a false alarm, and act if needed.
You track trends over time using the reporting dashboard to see incident volume and patterns across your stores.

Huvio doesn't replace your existing cameras — it plugs into them. If you can already view your cameras' RTSP or ONVIF stream, you can connect them to Huvio. RELATED ARTICLES:

What cameras does Huvio support, and how do I connect an RTSP or ONVIF camera?
What does pri

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