Articles on: Incidents & Alerts

Where are clips stored, and for how long?

Every incident's video clip is stored securely in Huvio's cloud — you don't need any local storage or a separate NVR/DVR.

  • Retention: clips are kept for 30 days on the standard plan. Enterprise retention is set as part of a custom offer negotiated with your account team, rather than a fixed number — see "What's included in the Enterprise plan?" or contact us to discuss terms for your account.
  • Access: clips are only visible to users on your Huvio account with access to that site — see "Who can access my store's footage?".
  • Export: you can download a clip before it ages out if you need to keep it longer (e.g., for a police report or an HR case) — see "How do I export a clip or a report?".


If you need footage retained longer than 30 days as a standard practice, talk to us about the Enterprise plan — see "What's included in the Enterprise plan?".
RELATED ARTICLES:

  • How do I export a clip or a report?
  • How does Huvio handle privacy and data protection?

Updated on: 27/09/2026

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